All products, subject to stock, including Appliances, Sinks, Taps etc, will be delivered directly to you – the time can vary depending on the product ordered, please call us to check first if the information is not within the details of the product on our website.
Furniture items are made to order and typically there is a 4 week lead time.
Shipping costs are either fixed fee or calculated by weight, this will be confirmed in your “Shopping Cart”
Delivery costs are clearly displayed for your order at every stage.
We will endeavour to manufacture and ship within 28 days. Please note deliveries are normally Monday to Friday between 8am and 6pm but this can vary depending on carrier.
We will contact you via email or telephone when your order is due to be despatched to agree a suitable delivery date. Times however cannot be guaranteed.
We deliver domestically to mainland UK
Goods can only be shipped to one address per order.
If you have any further questions, please do not hesitate to contact us.
Due to the high costs involved in shipping to remote locations we are unable to deliver to the following destinations:
Isle of Man
Isles of Scilly
British Forces BFPO postcodes.
Important delivery options
We will contact you the day before the scheduled delivery of your furniture order with a delivery window.
There must be 2 able bodied people to help you offload your furniture into your property as the driver cannot do this.
Some units are very heavy and will require 2 physically fit people – this will be advised when we make arrangements to deliver to you.
Failure to provide adequate or able people to assist in unloading may result in your furniture being returned and a re-delivery fee charged.
As we manufacture to order we are unable to cancel an order one placed.
You have 24 hours in which to report a problem with the delivery. In the unlikely event an item does not meet our usual standards and we are notified within the 24 hour window please contact us to arrange a replacement.
* ONE MAN delivery. It is our drivers’ responsibility to load the units on the delivery vehicle. It is your responsibility to provide sufficient able bodied labour to carry these from the vehicle into your storage or property. These units are heavy and will require at least 2 physically fit people to safely carry them. ** Ground Floor Only.